Refund & Return Policy

All products can be returned within 14 days of receiving the product (according to postal tracking). 

Return shipping is to be paid by the buyer if the product is deemed to be in satisfactory and usable condition. Upon Liquid Chalk Shop receiving the products, refunds will be issued in store credit equal to the original purchase price of the product. 

To initiate a return: please reply to your order confirmation email to request which products you would like to return - and provide reasons for product return, with photos. 

Store credit will be provided once Liquid Chalk Shop receives the returned product by mail. 

 

In case item is never received:

We will check the postage tracking. If delivery is NOT made according to tracking we will post a second item at no expense to you. If the postage tracking reads that the delivery was complete, then you will need to contact Australia Post regarding your parcel.